![]() If you have been refused a taxi ride or charged extra because you are a wheelchair user or you have an assistance dog, please contact us so we can investigate your complaint. If this is the case, the driver would have to display their exemption badge. It’s against the law for any taxi driver to refuse or charge extra for an assistance dog, such as guide dog or a hearing dog.Ī taxi driver can only refuse to carry an assistance dog if they have a medical condition that is aggravated by exposure to dogs and they have an exemption from us. ![]() We are aware of the following licensed taxi companies and drivers that provide accessible vehicles in the Sevenoaks District: The only grounds for exemption are medical, or that a physical condition makes it impossible or unreasonably difficult for a driver to comply with these duties.Īpplications for exemptions must be made to us and drivers must carry their exemption certificate with them. Give the passenger assistance as is reasonably required, including:.Take necessary steps to ensure the passenger is transported in safety and in reasonable comfort.Allow the passenger to sit in a passenger seat, should they choose to, and to transport the wheelchair.Not make any additional charge for doing so.Transport the passenger while in the wheelchair.However, taxi drivers may not charge extra for wheelchair users or for assistance dogs and can only refuse to carry either on medical grounds. Taxis are vital for people with disabilities to get about.
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